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๐ƒ๐จ๐งโ€™๐ญ ๐‰๐ฎ๐ฌ๐ญ ๐‘๐ž๐š๐œ๐ญโ€”๐‹๐ž๐š๐: ๐‡๐จ๐ฐ ๐๐ซ๐จ๐š๐œ๐ญ๐ข๐ฏ๐ž ๐’๐ฎ๐ฉ๐ฉ๐จ๐ซ๐ญ ๐“๐ซ๐š๐ง๐ฌ๐Ÿ๐จ๐ซ๐ฆ๐ฌ ๐“๐ซ๐š๐ฏ๐ž๐ฅ ๐„๐ฑ๐ฉ๐ž๐ซ๐ข๐ž๐ง๐œ๐ž๐ฌ ๐Ÿš€

mernaamin

Everything is about timing in the travel industry. A late response to a customer query can mean one missed flight โœˆ๏ธ, one ruined vacation ๐ŸŒด, or a lost booking altogether ๐Ÿ“….


That is why reactive support isn't enough anymore. The best SaaS travel companies are moving toward proactive customer support, wherein they try to anticipate problems before they strike and provide solutions even before customers ask. ๐Ÿ’ก


Here's how you can make it happen:


๐€๐ฎ๐ญ๐จ๐ฆ๐š๐ญ๐ž ๐…๐€๐๐ฌ & ๐’๐ž๐ฅ๐Ÿ-๐’๐ž๐ซ๐ฏ๐ข๐œ๐ž ๐Ÿค–:ย Customers hate waiting for answers. A well-designed help center, chatbot, or AI-powered FAQ can resolve 70% of regular questions instantly.


๐‘๐ž๐š๐ฅ-๐“๐ข๐ฆ๐ž ๐€๐ฅ๐ž๐ซ๐ญ๐ฌ & ๐๐จ๐ญ๐ข๐Ÿ๐ข๐œ๐š๐ญ๐ข๐จ๐ง๐ฌ ๐Ÿ“ฒ:ย Face it, no one loves to learn that their flight was canceled or there's an issue with the booking at the last minute. Push notifications, SMS updates, and emails can keep them in the loop.


๐๐ž๐ซ๐ฌ๐จ๐ง๐š๐ฅ๐ข๐ณ๐ž๐ ๐‚๐ก๐ž๐œ๐ค-๐ˆ๐ง๐ฌ ๐Ÿ’ฌ: Beat the customer to it. If there's a high-value customer who either has repeat bookings or is scheduled to travel, send in a quick check-in message to ensure that everything is going as it should.


๐–๐š๐ญ๐œ๐ก ๐จ๐ฎ๐ญ ๐Ÿ๐จ๐ซ ๐š๐ง๐ ๐๐ซ๐ž๐๐ข๐œ๐ญ ๐ˆ๐ฌ๐ฌ๐ฎ๐ž๐ฌ ๐Ÿ”: AI does more than answer questions; it can find patterns to prevent problems before they scale. If your users continue to have issues logging in or are falling off during the payment stage, your system should flag that.


After all, the best support experience is one where the customer doesn't even feel the need to contact you. ๐Ÿ™Œ



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